Question 1

What exactly is included in the price?

Accepted Answer

One flat fee per semester covers everything: your selected furniture package, pre-arrival delivery and assembly in your room, and pickup with post-semester cleaning and refurbishing when you leave.

Question 2

When will my furniture be delivered, and what if my flight is delayed or I arrive late?

Accepted Answer

We coordinate with housing providers to deliver and assemble everything before your arrival date whenever access is permitted. If your flight is delayed or you arrive outside schedule, your room is already prepared. Details are being finalised.

Question 3

Which cities do you deliver to?

Accepted Answer

We are based in Joensuu, Finland, which is our active service area. Delivery to Helsinki and Espoo is available on request.

Question 4

What happens if something is damaged or worn?

Accepted Answer

Normal wear and tear is expected and included. In case of accidental heavy damage or missing parts, details are being finalised.

Question 5

How do I cancel or change my dates?

Accepted Answer

You can update your arrival date or request cancellation before dispatch. Details are being finalised.

Question 6

How do you handle mattress hygiene?

Accepted Answer

Every mattress is inspected, steam-cleaned and sanitized between students, and supplied with a fresh protective cover. Details are being finalised.

Question 7

How and when do I pay, and which payment methods do you accept?

Accepted Answer

You select your package and dates online with zero upfront commitment. A payment link is sent with your booking confirmation. Details are being finalised.

Question 8

How does pickup work at the end of my stay?

Accepted Answer

At the end of your semester, our team schedules a pickup window, disassembles the furniture, and takes it back for cleaning and reuse. You just pack your personal belongings.

Question 9

Can I extend my rental?

Accepted Answer

Yes, you can extend your rental for a second semester or summer period at a reduced continuing rate. Details are being finalised.

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